Digital Banking Help | Bank of Hope

Bank of Hope Personal Digital Banking Digital Banking Help

Online Banking Guide

Step 1.

Go to www.bankofhope.com.

Select Personal Online Banking and click Sign Up Now.

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Step 2.

Read through Retail Online Banking Agreement.

Accept the terms of agreement by clicking 'I Accept'.

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Step 3.

Fill out the Online Banking Registration form. Click Continue.

IMPORTANT:

All information entered needs to match with customer information on file.
For Social Security Number, Account Number, Phone Number, Zip Code, correct format is to enter numbers only.
Date of Birth should have MM/DD/YYYY format.
Email address MUST match the one registered with the bank.
For Money Market accounts, select Checking as Account Type.

Step 4.

Select method for receiving the Secure Access Code verification by choosing:

Call Me

Text Me

Email Me

Step 5.

Select if you would like to register your device.

Step 6.

Registration complete.

Welcome to Bank of Hope Online Banking!

Once you log in, you will see a display of your account(s) on the Home screen.

Step 1.

Click Accounts in the menu on the right top. Click Account Activity.

Step 2.

Select the account title to view details and transactions history.

Step 3.

Click on Transactions or Details & Settings for account information.

Select the account, then on the Details & Settings screen, you can view your full account number and routing number and other account-related details.

Step 1. Select Services option. Then, click on Statement Delivery Preferences.
Step 2. Select the Delivery Type Preferences between Electronic Statements or Paper Statements and accept the Statement Delivery Disclosure then click Submit.
Step 3. Select Services option then click eStatements.
Step 4. On the e-Statements screen, select the following and click View documents for accounts. Account(s) Document Type Date

Step 1.

Select Transfers & Payments then click on Pay with Bill Pay.

Step 1.

Select Transfers & Payments then click on Transfer Funds.

Step 2.

Complete all fields and click Transfer Funds.

Step 3.

On the right side you can also Search Transactions, view “All, Pending, Processed” transactions.

Step 1. If you forgot your password, you can reset your password. 1. Go to bankofhope.com. Click Forgot Password? under Personal Online Banking login section.
OR 2. If you failed your login, Forgot Password link appears. Click Forgot Password?.
Step 2. Enter your Login ID and click Submit.
Step 3. Select method for receiving the Secure Access Code verification by choosing: Call Me Text Me Email Me

Secure Access Code “SAC” are temporary, one time use codes and are active for 4 minutes after they have been requested.
You will be prompted to select of the channel to receive the code. If you haven't yet received your code, please contact us for assistance.
Keep your eyes out for the SAC to sent then enter the code to the Secure Access Code

This is optional and always remember to use caution.
Select Register Device if you are logging in from a trusted personal device.
Select Do Not Register Device if you are logging in from a public device or do not wish to register at this time.

Mobile Banking Guide

Step 1.

Search “Bank of Hope” in the App Store (Apple iPhone) or Google Play Store

(Android devices: Samsung, Google, LG, etc.).

Step 2.

Click the “Bank of Hope” app with a white background and green flag logo.

Step 3.

Follow the instructions prompted by your device to download and install the app.

Step 1.

Within the mobile app, tap the 'Deposit Check' icon.

NOTE: Mobile deposits can only be done within the mobile app. (i.e. not from mobile browsers)

Step 2.

Select the 'Deposit Amount', enter amount, snap the front and back picture of the check to be deposited.

Step 3.

Tap 'Submit Deposit'.

Step 1. Within the mobile app, tap the 'Deposit Check' icon.
Step 2. Select the 'Deposit Check History' and the screen will navigate to the Online Activity page.
Alternative Step 1. Tap the 'Menu' icon on the the bottom right side of the mobile app and select 'Transfers & Payments'.
Alternative Step 2. Scroll the list to the 'Account Management' section and select 'Online Activity'.
Alternative Step 3. Tap 'Checks' to see the checks history list.