Digital Banking Help

Step 1.

Go to www.bankofhope.com.

Select Personal Online Banking and click Sign Up Now.

Step 2.

Read through Retail Online Banking Agreement.

Accept the terms of agreement by placing a checkmark on the little box and clicking I accept the terms of this agreement.

Step 3.

Fill out the Registration form. Click Submit.

IMPORTANT:

1. All information entered needs to match with customer information on file.
2. For Social Security Number, Account Number, Phone Number, correct format is to enter numbers only.
3. Birthday should have MM/DD/YYYY format.
4. Email address MUST match the one registered with the bank.
5. For Money Market accounts, select Checking as Account Type.

Step 4. 

Select a phone number to receive 8-digit verification code. Click desired method of receiving the verification code.

Want to receive via text message?

Click Send me a text message.

Want to receive via phone call?

Click Call my phone.

Step 5. 

Check verification code from your phone and enter the 8-digit number in the blank field. Click Submit.

Step 6. 

Create User ID and Password. Click Register.

User ID requirement

• 8~26 characters
• Not case sensitive
• Email address is not allowed.

Password requirement

• Minimum of 8 characters (up to 32 characters)
• Case sensitive
• Must contain at least one letter, one number, and a special character
• Must be different from online ID, email address

Step 7. 

New Security Features for enhanced security.

Click Continue.

Step 8. 

Set up 3 security questions and answers. You MUST set up all 3 security questions and your answers can be anything you want. Once answers to the questions are all entered, click Continue.

NOTE

• Questions can be selected from the drop-down menu.
• All 3 answers must be different from each other.
• Answers should be in 1 word. (i.e. no space should be included)
• Answers should have minimum of 3 characters.
•  

Step 9. 

Double check your answers and click Submit. If you want to change your answers, click Edit.

NOTE: There will be a required security questions update every 6 months from last set up.

Step 10.

Registration complete.

Welcome to Bank of Hope Online Banking!

Once you log in, you will see a list of your accounts along with their balances.

Step 1. 

Click Accounts in the menu on the right top. Click Account Activity.

Step 2. 

Under Account Activity section,

• Select desired account for view.
• Choose date range.
  • Date range is set to 60 days by default.
  • Other option allows you to set the specific date range.
• Click Search.

Pending Transactions are transactions that have not yet cleared from your account.

Step 3. 

Search results show you the account activities and balances.

Step 1. 

Go to Accounts then click Account Activity.

Step 2. 

Under Account Activity, select desired account from the drop-down. Click Search to open the desired account information under Account Details.

Under Account Details, click Show Full Account.

Now you can see your full account number

Log in to your personal online banking.

Routing Number and Swift Code of Bank of Hope can be found at the bottom of any logged-in online banking pages.

Routing Number: 122041235

Swift Code: NARAUS6L

Step 1. 

Click Accounts then eStatement Enrollment.

Step 2. 

To accept the eStatement Disclosure, place a checkmark on the little box at the bottom. Click Accept.

Step 3. 

Place a check mark on the little box next to the account you want to enroll in e-statement. Click Save.

Step 4. 

Click “HERE” hyperlink to download a PDF file which has your e-Statement Confirmation Code.

Open the downloaded PDF file and find the Confirmation Code. Enter the code in the blank field.

Click Accept.  

Adobe Acrobat PDF Reader Required

To view eStatements, your computer should have Adobe Acrobat PDF Reader already installed.

To download, click https://get.adobe.com/reader/

Step 1. 

Click Accounts. Click eStatement.

Step 2. 

Select an account for view.

Step 3. 

Select Checking Account Statements.

Step 4. 

You will now have list of statements available for view. Click the statement you wish to view.

eStatement in PDF file will be downloaded. Open the PDF to see your statement.

Step 1. 

Click on Payments to access the payment portal.

Step 2. 

Read and review the "Terms of Service" that apply to Bill Pay.

Mark the check box to accept the terms and click Continue.

Step 3. 

Read and review the "Privacy Policy" that applies to Bill Pay.

Mark the check box to accept the policy and click Continue.

Step 4. 

Congratulations! You have enrolled in Bill Pay.

You may set up payees to schedule one time or recurring payments.

Step 1. 

Go to the Payment Center and click on Add a Company or Person.

Step 2. 

Step 3. 

Fill out the billing company's account information.

You will receive a confirmation email once a payee is successfully added.

Step 1. 

Once a payee is added, payments can be scheduled.

• One-Time Payment: Select the appropriate payee and type in the payment Amount. Then select Deliver By date. Click Send Money.
• Automatic Recurring Payments: Click Autopay. Fill out the Manage Auto Pay Page, then click Start Sending Payments.  

Step 2. 

Review your payment details.

Once confirmed, click Submit Payments.

Step 3. 

Your payment has been submitted and a payment confirmation notice will pop up.

Step 1. 

Click on Transfers and go to Internal Transfers.

Then, click on Create/Edit Transfers.

Step 2. 

Select a From account.

Step 3. 

Select a To account

Step 4. 

Enter Amount.

Select a Scheduling Option.

• Immediate: for transfers made right away
• Future-Dated (One Time): one-time transfer

              scheduled to be made on a future date.

• Recurring: setting up a periodic transfer

Step 5. 

Click Submit

Step 6. 

Review transfer details and click Confirm.

Step 7. 

For security reasons, Identity Verification step may appear.

Select a phone number to receive 8-digit verification code. Click desired method of receiving the verification code.

Want to receive via text message?

Click Send me a text message.

Want to receive via phone call?

Click Call my phone.

Step 8. 

Check verification code from your phone and enter the 8-digit number in the blank field. Click Submit.

Step 9. 

Done!

Step 1. 

If you forgot your password, you can reset your password.

1. Go to bankofhope.com. Click Forgot Password? under Personal Online Banking login section.

OR

2. If you failed your login, Forgot Password link appears. Click Forgot Password?.

Step 2. 

Enter your User ID and Social Security Number.

Click Submit.

Step 3. 

Select a phone number to receive 8-digit verification code. Click desired method of receiving the verification code.

Want to receive via text message?

Click Send me a text message.

Want to receive via phone call?

Click Call my phone.

Step 4. 

Check verification code from your phone and enter the 8-digit number in the blank field. Click Submit.

Step 5. 

Enter new password then confirm password. Click Set Password.

Password requirement

• Minimum of 8 characters (up to 32 characters)
• Case sensitive
• Must contain at least one letter, one number, and a special character
• Must be different from online ID, email address
• Must be different from previous 10 passwords