Mobile Banking Guide

Step 1.

Search “Bank of Hope” in the App Store (Apple iPhone) or Google Play Store

(Android devices: Samsung, Google, LG, etc.).

 

Step 2.

Click the “Bank of Hope” app with a white background and green flag logo.

 

Step 3.

Follow the instructions prompted by your device to download and install the app.

step1

Step 1.

Click Register.
step1

Step 2.

Read and review the “Retail Online Banking Agreement”.

Mark the check box to accept the terms of agreement and click Continue.

step2

Step 3.

Fill out the Registration form and click Submit.

IMPORTANT

  • Information entered MUST match with customer information on file.
  • Only input numbers for Social Security Number, Account Number and Phone Number.
    (no dashes/hyphens)
  • Birthdate should be in MM/DD/YYYY
  • Email address must match the one provided during account opening.
  • For Money Market accounts, select “Checking” as Account Type.
step3

Step 4.

Click on the dropdown menu to select a phone number to receive an 8-digit verification code.

The list of numbers available will show on the top of the screen. Select one.

Want to receive via text message?

Click Send me a text message.

Want to receive via phone call?

Click Call my phone.

step3

Step 5.

Create a User ID and Password, then click Register.

User ID requirement

  • 8~26 characters
  • Not case sensitive
  • Email address is not allowed

Password requirement

  • Minimum of 8 characters (up to 32 characters)
  • Case sensitive
  • Must contain at least one letter, one number and a special character
  • Must be different from User ID and email address
step6

Step 6.

Read and review the “New Security Features” section.

Click Continue.

step6

Step 7.

Set up 3 security questions and answers. You MUST set up all 3 security questions to continue.

Click Continue.

NOTE

  • Questions can be selected from the drop-down menu.
  • All 3 answers must be different from each other.
  • Answers should be 1 word. (i.e. there should be no spaces in the answers)
  • Answers should have a minimum of 3 characters.
  • There will be a required security questions update every 6 months from the time of last

    set up.
step7

Step 8.

Read and review the “Bank of Hope Mobile Banking Agreement”.

Mark the check box and click I accept the terms of this agreement.

 

Welcome to Bank of Hope mobile banking!
step8

 

Step 1.

 

Select the hamburger icon on the top right corner to view menu.

Then, select Deposit a Check.

 

Make sure your phone settings allow Bank of Hope mobile app to access your camera. 

 

NOTE: Mobile deposits can only be done within the mobile app. (i.e. not from mobile browsers)

 step1
 

Step 2.

 

Select the account you want to make the check deposit to.

You will see a list of accounts by tapping the drop-down menu.

 step2
 

Step 3.

Once the account is selected, type in the EXACT check amount.*

Under “Front of Check Image”, select Click Here to Take Picture.

*If the actual check amount differs from the amount entered,the mobile deposit will be rejected.

 step3
 

Step 4.

Before taking a photo, make sure to

  • have your phone settings allow Bank of Hope mobile app access to your camera
  • endorse back of the check
  • place the check on a dark, contrasting background
  • include all four corners of the check within the green lines

Once the camera focus captures the details of the check, snap a picture by touching the screen within the green lines.

 step4
 

Step 5.

Users will then be taken to the previous screen with the image shown under “Front of Check Image”.

Now, select Click Here to Take Picture under “Back of Check Image”.

 step5
 

Step 6.

Repeat Step 4 to take an image of back of the check.

Before taking a photo, make sure to endorse the back of the check.

Once both front and back images are displayed on the screen, click Make Deposit.

 step6
 

Step 7.

Your check has been deposited!

You can check the status of mobile deposits by clicking on View Mobile Deposit History.

 step7

Step 1.

Select hamburger icon to view menu. Then, select Profile and Profile Updates.

NOTE: Make sure your phone settings allow biometrics login.

step1

Step 2.

Select Biometric Enrollment.

step2

Step 3.

Fill in Biometric Enrollment form fields.

  • Device Name: Create a nickname for your phone to easily identify the 

    different type of each device on your account
  • User ID and Password: Enter your online banking ID and password

 Click Enroll.

step3

Step 4.
Congratulations! You’ve successfully enrolled in Fingerprint authentication.

Your Device Name will faintly show and there will be a notice on the top of your screen to confirm your enrollment.

DO NOT click the Unenroll button.

Close and restart the app to begin using fingerprint authentication to login.

 

NOTE: If you change your password, you must re-enroll for biometrics (fingerprint, face, etc.). Please start from Step 1 to re-enroll.

To remove your fingerprint from Bank of Hope personal mobile banking app, click Unenroll.

step5

Step 1.

Click on the hamburger icon at the top right to view menu.

Select Accounts, then Statement Enrollment.

step1

Step 2.

Read and review the “Bank of Hope Electronic Statement Disclosure”.

Mark the check box to accept the terms of agreement and click Accept.
step2

Step 3.

Select the accounts you want to enroll in e-Statements for.

If check box for each account is not shown, scroll to the right.
Select Mark all eStatement if you want to enroll for all accounts.

Click Save.

step3

Step 4.

Check the box and click HERE to view your confirmation code.

Confirmation code will be shown on a PDF file. Enter the code into the blank field.

Click Accept.

NOTE: Your device should have a PDF viewer installed to view e-Statements. Depending on which device you use, location of the downloaded PDF file varies. Please check your phone settings/directories to properly locate PDF files.

step4

Online Banking Guide

Step 1.

Go to www.bankofhope.com.

Select Personal Online Banking and click Sign Up Now.

Step1

Step 2.

Read through Retail Online Banking Agreement.

Accept the terms of agreement by placing a checkmark on the little box and clicking I accept the terms of this agreement.

step2

Step 3.

Fill out the Registration form. Click Submit.

IMPORTANT:

  1. All information entered needs to match with customer information on file.
  2. For Social Security Number, Account Number, Phone Number, correct format is to enter numbers only.
  3. Birthday should have MM/DD/YYYY format.
  4. Email address MUST match the one registered with the bank.
  5. For Money Market accounts, select Checking as Account Type.
Step3

Step 4. 

Select a phone number to receive 8-digit verification code. Click desired method of receiving the verification code.

Want to receive via text message?

Click Send me a text message.

Want to receive via phone call?

Click Call my phone.

Step4

Step 5. 

Check verification code from your phone and enter the 8-digit number in the blank field. Click Submit.

 

Step5

Step 6. 

Create User ID and Password. Click Register.

User ID requirement

  • 8~26 characters
  • Not case sensitive
  • Email address is not allowed.

Password requirement

  • Minimum of 8 characters (up to 32 characters)
  • Case sensitive
  • Must contain at least one letter, one number, and a special character
  • Must be different from online ID, email address
Step6

Step 7. 

New Security Features for enhanced security.

Click Continue.

Step7

Step 8. 

Set up 3 security questions and answers. You MUST set up all 3 security questions and your answers can be anything you want. Once answers to the questions are all entered, click Continue.

NOTE

  • Questions can be selected from the drop-down menu.
  • All 3 answers must be different from each other.
  • Answers should be in 1 word. (i.e. no space should be included)
  • Answers should have minimum of 3 characters.
  •  
Step8

Step 9. 

Double check your answers and click Submit. If you want to change your answers, click Edit.

NOTE: There will be a required security questions update every 6 months from last set up.

Step9

Step 10.

Registration complete.

Welcome to Bank of Hope Online Banking!

Step10

Step 1. 

Account Summary on the left pane shows an overview of all accounts and your available/current balances.

 Step1

Step 1. 

Click Accounts in the menu on the right top. Click Account Activity.

 Step1

Step 2. 

Under Account Activity section,

  • Select desired account for view.
  • Choose date range.
    • Date range is set to 60 days by default.
    • Other option allows you to set the specific date range.
  • Click Search.

Pending Transactions show you the transactions came into your account, but not cleared yet.

 step2

Step 3. 

Search results show you the account activities and balances.

 

 step3

Step 1. 

Go to Accounts then click Account Activity.

 

 step1

Step 2. 

Under Account Activity, select desired account from the drop-down. Click Search to open the desired account information under Account Details.

Under Account Details, click Show Full Account.

Now you can see your full account number

 step2

Step 1. 

Log in to your personal online banking.

Routing Number and Swift Code of Bank of Hope can be found at the bottom of any logged-in online banking pages.

Routing Number: 122041235

Swift Code: NARAUS6L

 step

Step 1. 

Click Accounts then Statement Enrollment.

 step1

Step 2. 

To accept the eStatement Disclosure, place a checkmark on the little box at the bottom. Click Accept.

 Step2

Step 3. 

Place a check mark on the little box next to the account you want to enroll in e-statement. Click Save.

 step3

Step 4. 

Click “HERE” hyperlink to download a PDF file which has your e-Statement Confirmation Code.

Open the downloaded PDF file and find the Confirmation Code. Enter the code in the blank field.

Click Accept.  

Adobe Acrobat PDF Reader Required

To view eStatements, your computer should have Adobe Acrobat PDF Reader already installed.

To download, click https://get.adobe.com/reader/

 step4

Step 1. 

Click Accounts. Click eStatement.

 step1

Step 2. 

Select an account for view.

 Step2

Step 3. 

Select Checking Account Statements.

 step3

Step 4. 

 


You will now have list of statements available for view. Click the statement you wish to view.

eStatement in PDF file will be downloaded. Open the PDF to see your statement.

 step4

Step 1. 

Click on Transfers to access the payment portal.

 step1

Step 2. 

Read and review the "Terms of Service" that apply to Bill Pay.

Mark the check box to accept the terms and click Continue.

 Step2

Step 3. 

Read and review the "Privacy Policy" that applies to Bill Pay.

Mark the check box to accept the policy and click Continue.

 step3

Step 4. 

 

Congratulations! You have enrolled in Bill Pay.

You may set up payees to schedule one time or recurring payments.

To continue, click Continue to Bill Pay.

 step3

Step 1. 

Go to the Payment Center and click on Add a Company or Person.

 step1

Step 2. 

 

Search the company's name manually or select from the list of companies listed by company type.
 Step2

Step 3. 

 

Fill out the billing company's account information.

You will receive a confirmation email once a payee is successfully added.

 step3

Step 1. 

Once a payee is added, payments can be scheduled.

  • One-Time Payment: Select the appropriate payee and type in the payment Amount. Then select Deliver By date. Click Send Money.
  • Automatic Recurring Payments: Click Autopay. Fill out the Manage Auto Pay Page, then click Start Sending Payments.  
 step1

Step 2. 

Review your payment details.

Once confirmed, click Submit Payments.

 Step2

Step 3. 

Your payment has been submitted and a payment confirmation notice will pop up.

 step3

Step 1. 

Click on Transfers and go to Internal Transfers.

Then, click on Create/Edit Transfers.

 step1

Step 2. 

Select a From account.

 Step2

Step 3. 

Select a To account

 step3

Step 4. 

 


Enter Amount.

Select a Scheduling Option.

  • Immediate: for transfers made right away
  • Future-Dated (One Time): one-time transfer

              scheduled to be made on a future date.

  • Recurring: setting up a periodic transfer
 step4

Step 5. 

Click Submit

 

Step 6. 

Review transfer details and click Confirm.

 step1

Step 7. 

For security reasons, Identity Verification step may appear.

Select a phone number to receive 8-digit verification code. Click desired method of receiving the verification code.

Want to receive via text message?

Click Send me a text message.

Want to receive via phone call?

Click Call my phone.

 Step2

Step 8. 

Check verification code from your phone and enter the 8-digit number in the blank field. Click Submit.

 step3

Step 9. 

Done!

 step4

 

Step 1. 

If you forgot your password, you can reset your password.

1. Go to bankofhope.com. Click Forgot Password? under Personal Online Banking login section.

 

step1

OR

2. If you failed your login, Forgot Password link appears. Click Forgot Password?.

 

Step 2. 

Enter your User ID and Social Security Number.

Click Submit.

step2

Step 3. 

Select a phone number to receive 8-digit verification code. Click desired method of receiving the verification code.

Want to receive via text message?

Click Send me a text message.

Want to receive via phone call?

Click Call my phone.

step3

Step 4. 

Check verification code from your phone and enter the 8-digit number in the blank field. Click Submit.

step4

Step 5. 

Enter new password then confirm password. Click Set Password.

Password requirement

  • Minimum of 8 characters (up to 32 characters)
  • Case sensitive
  • Must contain at least one letter, one number, and a special character
  • Must be different from online ID, email address
  • Must be different from previous 10 passwords
step5

Mobile Banking Guide

Step 1.

Search “Bank of Hope” in the App Store (Apple iPhone) or Google Play Store

(Android devices: Samsung, Google, LG, etc.).

 

Step 2.

Click the “Bank of Hope” app with a white background and green flag logo.

 

Step 3.

Follow the instructions prompted by your device to download and install the app.

step1

Step 1.

Click Register.
step1

Step 2.

Read and review the “Retail Online Banking Agreement”.

Mark the check box to accept the terms of agreement and click Continue.

step2

Step 3.

Fill out the Registration form and click Submit.

IMPORTANT

  • Information entered MUST match with customer information on file.
  • Only input numbers for Social Security Number, Account Number and Phone Number.
    (no dashes/hyphens)
  • Birthdate should be in MM/DD/YYYY
  • Email address must match the one provided during account opening.
  • For Money Market accounts, select “Checking” as Account Type.
step3

Step 4.

Click on the dropdown menu to select a phone number to receive an 8-digit verification code.

The list of numbers available will show on the top of the screen. Select one.

Want to receive via text message?

Click Send me a text message.

Want to receive via phone call?

Click Call my phone.

step3

Step 5.

Create a User ID and Password, then click Register.

User ID requirement

  • 8~26 characters
  • Not case sensitive
  • Email address is not allowed

Password requirement

  • Minimum of 8 characters (up to 32 characters)
  • Case sensitive
  • Must contain at least one letter, one number and a special character
  • Must be different from User ID and email address
step6

Step 6.

Read and review the “New Security Features” section.

Click Continue.

step6

Step 7.

Set up 3 security questions and answers. You MUST set up all 3 security questions to continue.

Click Continue.

NOTE

  • Questions can be selected from the drop-down menu.
  • All 3 answers must be different from each other.
  • Answers should be 1 word. (i.e. there should be no spaces in the answers)
  • Answers should have a minimum of 3 characters.
  • There will be a required security questions update every 6 months from the time of last

    set up.
step7

Step 8.

Read and review the “Bank of Hope Mobile Banking Agreement”.

Mark the check box and click I accept the terms of this agreement.

 

Welcome to Bank of Hope mobile banking!
step8

 

Step 1.

 

Select the hamburger icon on the top right corner to view menu.

Then, select Deposit a Check.

 

Make sure your phone settings allow Bank of Hope mobile app to access your camera. 

 

NOTE: Mobile deposits can only be done within the mobile app. (i.e. not from mobile browsers)

 step1
 

Step 2.

 

Select the account you want to make the check deposit to.

You will see a list of accounts by tapping the drop-down menu.

 step2
 

Step 3.

Once the account is selected, type in the EXACT check amount.*

Under “Front of Check Image”, select Click Here to Take Picture.

*If the actual check amount differs from the amount entered,the mobile deposit will be rejected.

 step3
 

Step 4.

Before taking a photo, make sure to

  • have your phone settings allow Bank of Hope mobile app access to your camera
  • endorse back of the check
  • place the check on a dark, contrasting background
  • include all four corners of the check within the green lines

Once the camera focus captures the details of the check, snap a picture by touching the screen within the green lines.

 step4
 

Step 5.

Users will then be taken to the previous screen with the image shown under “Front of Check Image”.

Now, select Click Here to Take Picture under “Back of Check Image”.

 step5
 

Step 6.

Repeat Step 4 to take an image of back of the check.

Before taking a photo, make sure to endorse the back of the check.

Once both front and back images are displayed on the screen, click Make Deposit.

 step6
 

Step 7.

Your check has been deposited!

You can check the status of mobile deposits by clicking on View Mobile Deposit History.

 step7

Step 1.

Select hamburger icon to view menu. Then, select Profile and Profile Updates.

NOTE: Make sure your phone settings allow biometrics login.

step1

Step 2.

Select Biometric Enrollment.

step2

Step 3.

Fill in Biometric Enrollment form fields.

  • Device Name: Create a nickname for your phone to easily identify the 

    different type of each device on your account
  • User ID and Password: Enter your online banking ID and password

 Click Enroll.

step3

Step 4.
Congratulations! You’ve successfully enrolled in Fingerprint authentication.

Your Device Name will faintly show and there will be a notice on the top of your screen to confirm your enrollment.

DO NOT click the Unenroll button.

Close and restart the app to begin using fingerprint authentication to login.

 

NOTE: If you change your password, you must re-enroll for biometrics (fingerprint, face, etc.). Please start from Step 1 to re-enroll.

To remove your fingerprint from Bank of Hope personal mobile banking app, click Unenroll.

step5

Step 1.

Click on the hamburger icon at the top right to view menu.

Select Accounts, then Statement Enrollment.

step1

Step 2.

Read and review the “Bank of Hope Electronic Statement Disclosure”.

Mark the check box to accept the terms of agreement and click Accept.
step2

Step 3.

Select the accounts you want to enroll in e-Statements for.

If check box for each account is not shown, scroll to the right.
Select Mark all eStatement if you want to enroll for all accounts.

Click Save.

step3

Step 4.

Check the box and click HERE to view your confirmation code.

Confirmation code will be shown on a PDF file. Enter the code into the blank field.

Click Accept.

NOTE: Your device should have a PDF viewer installed to view e-Statements. Depending on which device you use, location of the downloaded PDF file varies. Please check your phone settings/directories to properly locate PDF files.

step4

Need Help?

Contact Us

Call us at 1-888-811-6272
Mon-Fri 5:30 am - 6:00 pm (PST)
Sat: 6:00 am - 1:00 pm (PST)

or visit a branch near you.

Message Us

Send us an email and one of
our representatives will reach
out to you soon.